Reviews
4.8 average across 16 reviews
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Dane found a pinhole leak inside the laundry wall in about forty minutes, after two others had guessed at it. Cut a neat hole, fixed it, patched it back. The bill came in under what the guessing had already cost us.
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Kitchen drain blocked on a Sunday night. He talked me through where the overflow gully was so it did not come up inside, then came out first thing Monday at the normal rate rather than charging me weekend money for something that could wait.
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Hot water died the week the grandkids were staying. Sam tested it, said it was the element and not the tank, and had it running again the same afternoon for a fraction of what I had braced myself for.
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Good work on the drain and the camera footage was genuinely useful. Four stars only because the first appointment was rescheduled, though they did ring rather than just not turn up.
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Replaced every flexi hose in the house after I asked about one of them. Showed me the date stamped in the collars. Two were fifteen years old.
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Quoted on the spot, did the work the next morning, invoiced exactly what he quoted. That is the whole review.
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Our main line had blocked three times in two years. They jetted it, cut the roots and showed us the before and after on the camera so we could actually see the joint they had come through. A year on, nothing.
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Full bathroom rough-in. The set-out matched the drawing, they turned up when the tiler needed them to, and the compliance paperwork came through without me chasing it.
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The drip in our ensuite had been going for months. It turned out to be a worn seat, not the mixer we had already picked out to buy. Cost us a hundred and fifty dollars instead of six hundred.
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Fair price and clear about what they were doing. The apprentice was thorough with the camera. Took a bit longer than the estimate, but they did not charge extra for the overrun.
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We run a holiday let and they work around changeovers without being asked twice. The annual drain plan has already paid for itself.
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Water bill had doubled and nobody could tell me why. Ten minutes at the meter and they had it, a slow leak under the driveway. Repaired inside the week and the bill went back to normal.
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Kate in the office is the reason I keep using them. She rings back, she tells you when they are running late, and she sorted the warranty claim on the unit for me.
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Heat pump swap. They laid out the running costs for all three options and did not push me at the dearest one. It has come in cheaper to run than they said it would.
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Solid work on the laundry. Would have liked a bit more warning that the water would be off for the afternoon, but they left the place spotless.
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Burst flexi hose at six in the morning. He answered, told me where the meter tap was, and was there before I had finished mopping. Replaced both hoses and then checked the rest of the house while he was at it.
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